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FAQ

Q:1. Are you a factory or a trading company?

A:We are a professional sportswear manufacturer and export company with our own production facilities. We specialize in OEM and customized activewear manufacturing, helping brands develop their own products from initial concepts to finished garments. Our services include custom designs, fabric sourcing, logo application, sampling, and bulk production.

Q:2. What products do you manufacture?

A:We specialize in a wide range of activewear and sportswear, including leggings, sports bras, biker shorts, tank tops, T-shirts, hoodies, tracksuits, running wear, fitted jackets, and other performance apparel. We also support customized product development based on your designs and technical requirements.

Q:3. Do you offer OEM and ODM services?

A:Yes. We offer OEM services based on your own designs, technical packs, sketches, and reference samples. We can also assist with product development by recommending suitable fabrics, construction details, and production techniques according to your requirements.

Q:4. Can I customize the design and add my own logo?

A:Yes. We offer customization options for garment designs, colors, fabrics, labels, logos, and packaging, depending on the product and production requirements.

Available logo techniques may include screen printing, heat transfer, embroidery, and silicone printing. Please send us your logo artwork so we can evaluate the most suitable application method.

Q:5. What is your minimum order quantity (MOQ)?

A:Our standard MOQ is generally 100–200 pieces per style per color, depending on the product and fabric requirements. Mixed sizes are acceptable within the agreed order quantity.

For custom projects, the final MOQ depends on the design, fabric availability, color requirements, and manufacturing process. Please contact us with your project details for confirmation.

Q:6. Can I mix different sizes in one order?

A:Yes. We can accommodate mixed sizes within the agreed MOQ. You can discuss your preferred size range and quantity breakdown with our team before placing your order. We will confirm the size ratio and production feasibility based on your requirements.

Q:7. Can I choose my own fabric and colors?

A:Yes. We can source fabrics according to your requirements for composition, weight, stretch, recovery, hand feel, and appearance.

We can also provide available fabric color cards and swatches for your evaluation. Common activewear fabrics include nylon/spandex and polyester/spandex blends in different weights and finishes. Custom colors may be available depending on the fabric type, dyeing requirements, and minimum order quantities.

Q:8. Can you develop products from my own tech packs?

A:Yes. We can develop custom garments based on your technical packs, including measurements, construction details, fabric specifications, artwork, stitching requirements, and other product information.

The more complete your tech pack is, the easier it will be for us to assess feasibility, estimate costs, and develop samples that meet your expectations.

If you do not have a complete tech pack, you can also start with sketches, reference images, or existing samples.

Q:9. Can I receive a sample before placing a bulk order?

A:Yes. We recommend sample development and approval before bulk production, especially for new designs.

Sampling allows you to evaluate the fabric, fit, construction, workmanship, logo application, and overall product quality before proceeding with a bulk order.

Q:10. How much does a sample cost?

A:Sample costs depend on the design complexity, fabric, accessories, logo requirements, and development work involved. We will confirm the sample fee before proceeding.

For certain projects, sample fees may be refundable or credited toward a qualifying bulk order, subject to the agreed terms. Please confirm the applicable sample policy with our team before placing your sample order.

Q:11. How long does sample development take?

A:Sample production typically takes 1–3 weeks, depending on the design complexity, fabric availability, and customization requirements.

We will confirm the estimated timeline after reviewing your specifications. Custom fabrics, special accessories, or additional development requirements may extend the sample production time.

Q:12. Can I request sample revisions?

A:Yes. We understand that fit and construction adjustments may be necessary during product development. The scope of revisions depends on the sample stage and the changes required.

Minor pattern adjustments may be possible before the fabric is cut. However, changes requested after cutting or after a sample has been completed may require a new sample and additional charges. We will explain the applicable costs and timeline before proceeding.

Q:13. Can you provide custom labels, hangtags, and packaging?

A:Yes. Depending on your requirements, we can discuss options for custom neck labels, care labels, woven labels, hangtags, logo packaging, and other branding accessories.

Please provide your artwork, specifications, and packaging preferences so we can confirm availability, minimum quantities, additional costs, and lead times.

Q:14. What is your bulk production lead time?

A:Bulk production typically takes around 35 days after the order details, materials, and production requirements have been confirmed.

The actual lead time may vary depending on the order quantity, fabric availability, product complexity, and customization requirements. We will confirm the estimated production schedule before proceeding with your order.

Q:15. What payment methods do you accept?

A:Our available payment methods include T/T (bank transfer), Western Union, Alipay, and Trade Assurance, subject to transaction arrangements and order requirements.

PayPal is available for sample orders only. The payment schedule and applicable terms will be confirmed in the quotation or pro forma invoice before the order is placed.

Q:16. How can I get a quotation?

A:To provide an accurate quotation, please share as much of the following information as possible:

  • Product type and design references

  • Technical pack, sketches, or reference samples

  • Fabric composition, weight, and preferred colors

  • Order quantity per style and color

  • Size range and size breakdown

  • Logo, label, and packaging requirements

  • Target delivery date

  • Shipping destination

If some details are not yet finalized, you can still contact us with your initial ideas. We will help identify the information needed to move forward.

Q:17. Do you arrange shipping and delivery?

A:We can discuss shipping arrangements according to your destination, order size, delivery schedule, and preferred shipping method.

Available options may include air freight, sea freight, and express courier services, depending on the shipment. Shipping costs, transit times, customs clearance responsibilities, and delivery terms will be confirmed before shipment.

Q:18. How do I start a custom activewear project with your factory?

A:Getting started is simple:

  1. Send us your design references, tech packs, or product ideas.

  2. Confirm the fabric, colors, logo requirements, and estimated quantities.

  3. Review our quotation and sample development proposal.

  4. Approve the sample and confirm the bulk order specifications.

  5. Proceed with production and shipping arrangements.

Our team will work with you to clarify the requirements at each stage and help you move from concept to production.

Q:19. Can you work with emerging brands and startups?

A:Yes. We welcome inquiries from both emerging brands and established businesses. We understand that new brands need to balance product quality, customization, and initial investment.

Our standard MOQ still applies, subject to product and fabric requirements. We can discuss different styles, colors, and production plans to help you determine a practical approach for your first collection.

Q:20. How can I contact your team for further assistance?

A:Please contact us with your product ideas, technical packs, or specific questions. The more information you provide, the more efficiently we can assess your project and recommend suitable manufacturing options.

We look forward to helping you develop your activewear collection and building a long-term business relationship.



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Contact: Echo & Hazel

Phone: +86 18295384580 / +86 15099712219

Tel: +86 18295384580 / +86 15099712219

Email: Echo@shuyuactivewear.com, Hazel@shuyuactivewear.com

Add: DongGuan City,GuangDong Province, China

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